At brandymart.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and return process for eligible items, including bags, shoes, sunglasses, and iPhone cases. Please review the following policy to understand your options and responsibilities.
1. Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- The return request must be made within 30 days of receiving the item .
- Proof of purchase (e.g., order number or receipt) is required.
Non-Returnable Items:
- Items that are used, damaged, or not in their original condition.
- Personalized or custom-made products.
- Items purchased during a sale or promotional event (unless defective).
2. How to Initiate a Return
To initiate a return, follow these steps:
- Contact our customer support team via WhatsApp at 505-310-0496 or email us at info@brandymart.com to request a return authorization.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Once your return request is approved, you will receive instructions on how and where to send the item.
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping method to ensure your return is received.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to the original payment method within 2/3 business days .
- Shipping costs are non-refundable unless the return is due to an error on our part .
5. Exchanges
If you need to exchange an item for a different size, color, or product, please contact us at 505-310-0496 or info@brandymart.com. Exchanges are subject to product availability.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will cover the cost of return shipping and provide a replacement or refund as soon as possible.
7. Cancellations
If you need to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you will need to follow the return process upon receipt.
8. Contact Us
For any questions or assistance regarding returns, refunds, or exchanges, please reach out to us at:
brandymart.com
30 N Gould St Ste R
Sheridan, WY 82801 US
Phone/WhatsApp: 505-310-0496
Email: info@brandymart.com
We value your satisfaction and are here to help with any concerns. Thank you for shopping with brandymart.com!